How to Contact NSFAS 2023 ( NSFAS Contact Details

In today’s fast-paced world, accessing quality education can be a challenge for many individuals, especially when it comes to the financial aspect. The National Student Financial Aid Scheme (NSFAS) in South Africa aims to address this issue by providing financial assistance to students in need. To effectively communicate and support students, it is crucial to have access to the correct NSFAS contact details. This article will guide you through the various contact channels of NSFAS, including phone numbers, email addresses, social media platforms, physical address, and online portals.

What is NSFAS?

Before diving into the contact details, it is essential to understand the purpose and operation of NSFAS. NSFAS is a government initiative in South Africa that offers financial aid to eligible students pursuing higher education at universities and TVET colleges. Its primary objective is to ensure that students from disadvantaged backgrounds have equal opportunities to access quality education. Through bursaries and loans, NSFAS aims to alleviate the financial burden that may hinder deserving students from pursuing their educational aspirations.

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NSFAS Contact Details

When it comes to reaching out to NSFAS, there are several contact channels available. Whether you have inquiries, need support, or have documentation to submit, knowing the correct contact details will facilitate smooth communication.

How to Contact NSFAS 2023

Phone Numbers

To speak directly with an NSFAS representative, you can utilize the following phone numbers:

  1. General Enquiries: 0800 067 327
  2. Applications and Funding: 0860 067 327
  3. Support and Queries: 0800 203 900

By calling these numbers, you can seek guidance regarding your NSFAS application, inquire about disbursements, or address any concerns you may have.

Email Address

If you prefer written communication or have detailed queries that require a comprehensive response, you can reach out to NSFAS via email. The official email address for general inquiries is Ensure that you provide accurate contact information and a clear description of your query to receive prompt assistance.

Social Media

NSFAS recognizes the importance of staying connected through social media platforms. You can follow or engage with NSFAS through the following channels:

  1. Twitter: @myNSFAS
  2. Facebook: National Student Financial Aid Scheme – NSFAS

These platforms not only provide updates about NSFAS but also serve as spaces to address general queries or concerns from students and applicants.

Physical Address

For those who prefer face-to-face interaction or need to submit physical documents, NSFAS has a physical address where you can visit their offices:

NSFAS Offices 10 Brodie Road Wynberg Cape Town 7800

Before visiting the NSFAS offices, make sure you have the necessary documents and appointments, if required, to make the most of your visit.

Online Platforms

With the increasing digitization of services, NSFAS offers various online platforms for convenience and accessibility. These platforms include:

  1. NSFAS Website:
  2. MyNSFAS Student Portal:

These online platforms provide students with easy access to information, application processes, and updates on their NSFAS funding.


Can I contact NSFAS if I have not yet applied for financial aid?

Yes, you can contact NSFAS for guidance and support regarding the application process.

How long does it take to receive a response from NSFAS via email?

NSFAS strives to respond to email inquiries within a reasonable time frame. However, response times may vary depending on the volume of queries.

Are there any alternative contact methods available apart from phone and email?

Yes, you can reach out to NSFAS through their social media platforms for general inquiries and updates.

What documents should I bring when visiting the NSFAS offices?

It is advisable to bring any required identification documents, proof of registration, and any other documentation relevant to your query or application.

Can I update my information or make changes to my NSFAS application through the online platforms?

Yes, the online platforms provided by NSFAS allow students to update their information, track their application status, and make necessary changes when required.

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